Return and Refund Policy

At PrintsCharmings, we are committed to ensuring your complete satisfaction with your canvas purchase. If for any reason you are not entirely satisfied with your canvas, we offer a hassle-free return and refund policy.

Returns:

• You may return your canvas within 10 days from the date of delivery.
• To initiate a return, please contact our customer service team at printscharmings1@gmail.com to obtain a Return Merchandise Authorization (RMA) number.
• The canvas must be returned in its original packaging and in the same condition as received, including any accessories or accompanying materials.
• Upon receiving the returned canvas and verifying its condition, we will issue a refund to your original payment method within 5-10 business days.

Refunds:

• Refunds will be processed for the original purchase price of the canvas, excluding any shipping or handling fees.
• Please note that personalized or customized canvases may be subject to a restocking fee.
• Refunds will be issued in the same form of payment used for the original purchase.

Damaged or Defective Items:

• In the rare event that your canvas arrives damaged or defective, please contact us immediately.
• We will arrange for a replacement canvas to be sent to you at no additional cost, or offer a full refund, depending on your preference.

Exchanges:

• Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange your canvas for a different size or design, please return the original canvas according to our return policy and place a new order for the desired item.

Please note that our return and refund policy is subject to change without prior notice. If you have any questions or concerns regarding your purchase or our policies, please don't hesitate to contact our customer service team for assistance. We are here to ensure your experience with [Company Name] is nothing short of exceptional.